Shipping

All our pieces are handcrafted to order & require 5-7 business days for production. If you need an item faster, please contact us and we will try to accommodate your request based on production scheduling.

GREECE (via ELTA COURIER)

We offer free shipping for orders over 100€.

For orders under 100€, the shipping cost is:

5€ for payment methods: credit card, PayPal, bank transfer (delivery in 1-2 working days)
7€ for cash on delivery (delivery in 1-2 working days)

EU COUNTRIES (via SPM COURIER)
35€ (delivery in 3-5 working days)

EU COUNTRIES (via Hellenic Post)
9€ Standard mail (delivery in 7-10 working days)

We offer free Standard mail shipping for orders over 300€.

REST OF THE WORLD (via DHL COURIER)

Once a product is selected and added to cart you will receive a quote based on the destination the product is to be shipped (delivery in 3-5 working days).

REST OF THE WORLD (via Hellenic Post)
15€ Standard mail (9-25 working days, depending on customs procedures and timings of each country) – including UNITED KINGDOM

We offer free Standard mail shipping for orders over 300€.

For any special queries please contact us at: info@danai-giannelli.com

* Delivery within the EU is not subject to duties or additional taxes. However, if you are a customer from a NON EU country, you might be asked to pay further duties at customs’ controls. We have no control over possible additional charges or inspections.

Returns Policy

You may return the item delivered to you within 7 days upon delivery date without stating any reason. Note that all shipping return costs are to be paid solely by the customer and please contact us before you send it back, in order to advise you of the best shipping method based on your country (so as to avoid extra charges e.g. custom charges etc). You will receive a refund equal to the returned item’s value, within 2-3 days after the item is delivered to us. All items should return to us unused. We will not accept any items that are damaged or soiled and we may send them back to you and/or a refund will be refused.

Return address:
Danai Giannelli
20, S. Nikolakopoulou Str.
115 25, Athens, Greece

Replacement Policy

Any comments on the piece/s you have received via our e-shop will be accepted within 24 hours after the piece/s were received, based on the courier tracking number information and will be handled case by case, including replacement requests. You can send us your comments by e-mail at info@danai-giannelli.com, or you can call us at (+30)210 6722471. 

We will not accept any replacement requests after 24 hours from the piece/s delivery.